pN
pearl N
1 reviews | Active since Jun 2011
21 Jun 2015, 16:12
Am sitill sitting without data after 2 months
am still sitting without data after months of struggling to get help from mtn.. Can someone hep me with canceling this useless contract!!!?????? was promised the issue was resolved but this morning again i only got airtime and their useless sms's
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Jun 2015, 09:39Hello pearlnkosi,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the data bundle was only active on our billing system. We've now requested our back office to activate the bundle on the network and we've logged a billing query for your account to be credited (REQ:***).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the data bundle was only active on our billing system. We've now requested our back office to activate the bundle on the network and we've logged a billing query for your account to be credited (REQ:***).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jun 2015, 09:39
Official
Hello pearlnkosi,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the data bundle was only active on our billing system. We've now requested our back office to activate the bundle on the network and we've logged a billing query for your account to be credited (REQ:***).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the data bundle was only active on our billing system. We've now requested our back office to activate the bundle on the network and we've logged a billing query for your account to be credited (REQ:***).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***