Am i talking to programmable androids?

my previous complaint on mtn which is here hellopeterdotcom/mtn/complaints/still-nothing-has-been-done-***.<br> They might be a company that replies but they cannot keep there customers happy or honor there own contracts and i dont even want a reply from them.<br> <br> This is the sms they sent me back after the complaint above.<br> <br> \Good day Mister<br> response to HELLO PETER COMPLAINT<br> Thank you for emailing Customer Care.<br> We apologize for the delayed response<br> .Kindly be advised that you are billed for Promo Service fee.<br> Some handsets are not available on certain packages. MTN allows client<br> s to choose the handset of their choice, with their chosen package, instead of paying the handset fee up front MTN allows for the promo<br> fee amount to be split over the 24 months contract and is included in the subscription fee. <br> Tip: You may also make use of our self-s<br> ervice on MTN Active to access your account information by visiting [URL Removed]<br> We look forward to being of service to you in the<br> future.<br> Kind Regards,<br> MTN\"<br> <br> The contract i took from them was in an mtn booklet it was no customized contract, and what they are saying makes no sense. but still nothing has been done, <br> "