JH
John H

1 reviews | Active since Sept 2011

29 Oct 2016, 20:29

Am I only one to suffer like this!!!

<p>Yesterday (28 Oct), I had to travel to MTN's Main Office at Century Century for the 5th time in an attempt to arange an ordinary stop order. The previous visit on 21 Oct proved to be most dissatisfactory. Sakeenah Burns would not let me complete my complaint just saying that I owed money. She just walked away in the middle of the discussion while somebody else came and sat at the desk talking on his phone and started working on the monitor where all my information was displayed. When Ms. Burns returned, she again would not listen. A few minutes later, I was confronted by her manager (email ********** did not introduce herself and again I was stonewalled by the two taciturn ladies who quite clearly were not prepared to listen to me as they made it clear that I was lying. I then paid the outstanding amount and asked that they activate the stoporder for which all documentation was submitted twice before. They then insisted on the correct documentation(proof of bank) which I did not have. Yesterday I went back to the same office, armed with all the documentation they required and, amazingly, the guy who attended to me just corrected the the data without even consulting the documentation. </p> <p>Was I being PUNISHED by the two ladies mentioned because I dared to complain about this incompetence???? </p> <p>I was previously attend to by Cheslin Davids on 22/7 and 23/7 while I cannot determine who attended to me at the first visit some months ago.</p> <p>Also why no WIFI at the MTN Cape Town's Main Office amazing</p> <p> </p>

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