pN
pearl N
1 reviews | Active since Jun 2011
30 Sept 2015, 11:20
am i being *****ed????
I took out a contract for R499 and have been paying R509 which I didn't complain and today I just checked my bank statement only to realise they have debited more than R509 for the past two months and when I checked my invoices they have billed me more than the agreed amount on the contract and this months invoice is R759.. and when I took this contract I specified I don't want any surprises, an specified they should cut the internet usage shud the limit be reached and now I get this? am so disappointed with the service. we are just being **********.
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MTN South Africa's replyOfficial
30 Sept 2015, 13:59Hello pearlnkosi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have picked up on the account history that on the 11of April the usage limit has been set up for 250.00 by the MTN Active system or via the MTN store.
We have removed the 250 usage limit and replace this with R0.00 once the 100 minutes and data has been used up you can load prepaid data and airtime to make use of the SIM card further until your next provisioned date for the new month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have picked up on the account history that on the 11of April the usage limit has been set up for 250.00 by the MTN Active system or via the MTN store.
We have removed the 250 usage limit and replace this with R0.00 once the 100 minutes and data has been used up you can load prepaid data and airtime to make use of the SIM card further until your next provisioned date for the new month.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply30 Sept 2015, 13:59
Official
Hello pearlnkosi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have picked up on the account history that on the 11of April the usage limit has been set up for 250.00 by the MTN Active system or via the MTN store.
We have removed the 250 usage limit and replace this with R0.00 once the 100 minutes and data has been used up you can load prepaid data and airtime to make use of the SIM card further until your next provisioned date for the new month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have picked up on the account history that on the 11of April the usage limit has been set up for 250.00 by the MTN Active system or via the MTN store.
We have removed the 250 usage limit and replace this with R0.00 once the 100 minutes and data has been used up you can load prepaid data and airtime to make use of the SIM card further until your next provisioned date for the new month.
Kind Regards,
Alice van der Merwe
***