1 reviews | Active since Apr 2014
Always problems when you have a query but quick to take your money
<p>I received a bill from MTN in Jan 2017 with data charges. I logged a query for them to investigate, because I usually buy from Absa online. I know I bought in Dec one data bundle but it cant be the almost R300. When the query was logged, they said 2-24hours and its been a week now, which I had to take time out of my working day to phone MTN most of the time. Today 3Feb 2017 when I phoned, the query was logged under the wrong department and now it had to be logged under something else, just to wait another week. Then I get sms's from MTN if I dont pay the oustanding amount they will cut off my line, this is unfair to a client. MTN are useless with queries, but take your money, and if you dont pay them, they disconnct you!!!!!!!!!!!!!!!!!!!!!!!!</p>
Good day Chantell,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that your query was logged with the billing team on Friday 2017-02-03 and the reference given is REQ:***. Billing queries have a TAT of 3-5 working days depending on the nature of billing query and rest assured that your query is being investigated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Chantell,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that your query was logged with the billing team on Friday 2017-02-03 and the reference given is REQ:***. Billing queries have a TAT of 3-5 working days depending on the nature of billing query and rest assured that your query is being investigated.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Still have not sorted my query out. A new query has been logged again, because the last one that was logged was incorrectly logged. How is this possible everytime I call in its under the wrong billing!!!!!!!!!!!!!!!!!!! Can anyone not do the job right!!!!!!!!!!
Still have not sorted my query out. A new query has been logged again, because the last one that was logged was incorrectly logged. How is this possible everytime I call in its under the wrong billing!!!!!!!!!!!!!!!!!!! Can anyone not do the job right!!!!!!!!!!
Still not resolved
Still not resolved