PP
Patricia P
1 reviews | Active since Feb 2019
20 Mar 2019, 13:52
Always bad service
This is the second time in as many months that I have had this kind of experience with the Call Centre agents, their non chalant I don't care attitude leaves much to be desired, first they load a charge onto my account which I did not ask for then for the cheek of it they don't want to reverse the charge. I am sure this is against treating customers fairly, but what do they care they hold you to ransom because you are tied into a contract....maybe its time for a change. Then the so called team leader Mohammed Alley is not better, the same arrogant attitude
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MTN South Africa's replyOfficial
22 Mar 2019, 11:00Good day Patricia
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we will launch an enquiry with the Call Center Department and appreciate your patience while the investigation is underway.
Kindly provide your details, the contract number and ID number and respond with a private reply.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we will launch an enquiry with the Call Center Department and appreciate your patience while the investigation is underway.
Kindly provide your details, the contract number and ID number and respond with a private reply.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply22 Mar 2019, 11:00
Official
Good day Patricia
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we will launch an enquiry with the Call Center Department and appreciate your patience while the investigation is underway.
Kindly provide your details, the contract number and ID number and respond with a private reply.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we will launch an enquiry with the Call Center Department and appreciate your patience while the investigation is underway.
Kindly provide your details, the contract number and ID number and respond with a private reply.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,