ME
Mogamat E

1 reviews | Active since Nov 2013

15 Nov 2015, 21:57

Always awesome service from this guy

I upgraded on the 7th of November 2015? Was supposed to get 30GB Free data 10th I still didn't get any Data, I went in to MTN Canalwalk and logged a query for the 30GB I waited until the 14th November that's the day my account get billed with. The morning when I checked my balance I received minutes, my sms's but no data and no 30GB data I was in Cape Gate mall and thought I'd pop in at MTN to find out what's going on. Again all they could do is log a new query. The 15th November I'm walking past MTN Zevenwacht mall and see that it's not as busy as usual so I go in to ask if there is any feedback on these queries. They tell me they can see it but theres no feedback, Rory Payle asked the 1 consultant to forward him the details and told me he will look into it. In less then 30minutes after I walk out of the shop I get a sms's 1st saying my monthly data has been credited to my account and a second one saying I have received 30GB Free once of data. Always leave you with a smile on the face. Thanks again Mr. Rory Payle<br> <br> Awesome service from this. Always going that extra mile

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Nov 2015, 10:19
Official
Hello CLKNJ02,

Thank you so very much for your post, complimenting Rory Payle's service and/or efforts. We express our sincere appreciation for the time that you took to let us know that he is doing a great job.

I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.

Thank you
Kind regards
Kevin
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