always a problem
<p>on the 12Th of june i got a sms from the useless insurance department.stating i have a iphone 6s and they are canceling my insurance.but the only problem i dont have a phone 6s.but when you call they wont help you.you must email your complaint.but i must still pay for there *** service.mtn this insurance department is giving you a bad name.please can you explain the stuff that is on my bill.maybe i should start filling out the forms already for the ombudsman.there is always a problem with dealing with them.afew months ago the 3 times in one month but do you think mtn insurance department will call or even email you to tell you that the issue was resolved.they are a joke.always sorry i am done with sorry.i have only claimed once within my 2 year contact.think last year they didnt even know what phone i had.that how *** they are.</p>
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MTN South Africa's replyOfficial
26 Jun 2017, 17:57Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply26 Jun 2017, 17:57
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,