MB
Marcel B
1 reviews | Active since Feb 2015
10 Feb 2015, 08:46
Already waiting 10 days for SIM Swap
I went to have my upgrade done on the 1st of February at MTN. Upgrade went smooth, but I had to do a SIM swap, as the phone I chose only supports a Nano-SIM. I did give them a call to ask why this takes so long, and it was said to me that they will look into it. As of today, the 10th of February, still no SIM swap and no feedback from MTN.
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MTN South Africa's replyOfficial
19 Feb 2015, 13:03Hello MarcelBez,
Thank you for speaking with me.
As per our conversation I confirm that the sim swap has gone through successfully and the number is now active on the network.
I can also confirm that a change of ownership onto your name has not been done. Please ask the store expedite the matter. You did mention you left all the documentation with them.
Should you still require further assistance, do not hesitate to contact us.
Regards,
Ebbedene
REQ:***
Thank you for speaking with me.
As per our conversation I confirm that the sim swap has gone through successfully and the number is now active on the network.
I can also confirm that a change of ownership onto your name has not been done. Please ask the store expedite the matter. You did mention you left all the documentation with them.
Should you still require further assistance, do not hesitate to contact us.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply19 Feb 2015, 13:03
Official
Hello MarcelBez,
Thank you for speaking with me.
As per our conversation I confirm that the sim swap has gone through successfully and the number is now active on the network.
I can also confirm that a change of ownership onto your name has not been done. Please ask the store expedite the matter. You did mention you left all the documentation with them.
Should you still require further assistance, do not hesitate to contact us.
Regards,
Ebbedene
REQ:***
Thank you for speaking with me.
As per our conversation I confirm that the sim swap has gone through successfully and the number is now active on the network.
I can also confirm that a change of ownership onto your name has not been done. Please ask the store expedite the matter. You did mention you left all the documentation with them.
Should you still require further assistance, do not hesitate to contact us.
Regards,
Ebbedene
REQ:***