1 reviews | Active since Mar 2009
Almost no Internet for more than two weeks
<p>I have basically been without internet for the past two weeks. I took MTN 6 days just to come back with a call reference number. How long must I wait before MTN will actually do something about the poor reception, slow speed and calls that get dropped every couple of minutes? It not only affects me - it is the same for a lot of people in the area I am living in. PLEASE DO SOMETHING!!!!</p> <p>This problem has been going on since 2016/12/19.</p>
Good day Dave,
Thank you for your post.
We surely do understand the frustration and difficulty caused.
Please note that an urgent escalation has been sent to the coverage management team on your behalf.
You may indeed enquire as well (should you wish to do so) on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Dave,
Thank you for your post.
We surely do understand the frustration and difficulty caused.
Please note that an urgent escalation has been sent to the coverage management team on your behalf.
You may indeed enquire as well (should you wish to do so) on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Kind Regards,
Tshepo M
REQ:***
Best regards,