EvdW
Evan van der Wa;t
1 reviews | Active since Feb 2015
16 Feb 2016, 20:16
Almost a year with no data bundle
Hi <br> Its almost been a year that my previous provider closed down and my account was moved to MTN, from the day I was moved I have not once received my allocated data or my sms's, I have phoned countless times and every time I was told we will phone you back(never happened), I have had to buy my own data for the past year and have been billed for every sms sent.
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MTN South Africa's replyOfficial
23 Feb 2016, 15:43Hello R1pTar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will have to get a copy of your contract to verify what you signed up for from Nashua and compare with what we have on the system. We will then correct the account accordingly if there are any discrepancies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will have to get a copy of your contract to verify what you signed up for from Nashua and compare with what we have on the system. We will then correct the account accordingly if there are any discrepancies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2016, 15:43
Official
Hello R1pTar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will have to get a copy of your contract to verify what you signed up for from Nashua and compare with what we have on the system. We will then correct the account accordingly if there are any discrepancies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will have to get a copy of your contract to verify what you signed up for from Nashua and compare with what we have on the system. We will then correct the account accordingly if there are any discrepancies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,