CB
Carlon B
1 reviews | Active since Aug 2011
24 Aug 2015, 16:19
Almost a year and still no feedback as promised
I took out a contract with Nashua Mobile just before they closed, my contract was transferred to MTN. When I received my bill I realized I was being overcharged and did not get the deal I agreed to. I called MTN on numerous occasion and every time they say they are going to pull the call and get back to me, to date I have not received any feedback, this happened November 2014.
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MTN South Africa's replyOfficial
11 Sept 2015, 07:50Hello Carlon,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. The call was pulled and the Nashua Consultant stated that Mr Bhana will receive R200 worth of airtime, The in-bundle rate is R2.30, so R200 worth of airtime is about 86 minutes. On the current package its 100 minutes.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. The call was pulled and the Nashua Consultant stated that Mr Bhana will receive R200 worth of airtime, The in-bundle rate is R2.30, so R200 worth of airtime is about 86 minutes. On the current package its 100 minutes.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
MTN South Africa's reply11 Sept 2015, 07:50
Official
Hello Carlon,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. The call was pulled and the Nashua Consultant stated that Mr Bhana will receive R200 worth of airtime, The in-bundle rate is R2.30, so R200 worth of airtime is about 86 minutes. On the current package its 100 minutes.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. The call was pulled and the Nashua Consultant stated that Mr Bhana will receive R200 worth of airtime, The in-bundle rate is R2.30, so R200 worth of airtime is about 86 minutes. On the current package its 100 minutes.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***