Almost a month and sim card not activated

I am still offline. The contract was approved on September the 5th. Contract signed on the 12th September now the 26th and despite numerous e-mails and phone calls the sim card is still not activated. What is going on? I got a number from you yesterday to call which does not exist.

I visited the shop again yesterday and they showed me the many e-mails they have sent you. Does anybody ever read these? Why has the sim not been activated. This is really pathetic. I spoke to a nice helpful lady called Alice Van Der Merwe who seemed to be on top of all this. The call took place at 08.20 on the 18th September and yet still nothing has been done since then. Why?