1 reviews | Active since Oct 2017
Almost 6 days, SIM Swop not done
I visited your MTN store in Wonderpark Pta on Sat 14th October. One of the stores is been revamped, 2dn store was packed, Why no additional capacity there? Poor management and planning.
When I got there, they were offline. Sunday, the same things, Offline.
Monday I went to Middleburg Mall MTN, Offline again.
Tuesdays, SIM swop done in store. Wednesday, phone 808, they could not pick up any sim swop. So I go back to the store on Wednessday, After an hour the manager promised that it will be sorted, Thursday 11h00, still not sorted. WHY DO I HAVE TO STRUGGLE WITH MTN EVERY TIME, YOUR SYSTEM SUCK, MANGEMENT SUCKS, CANNOT WAIT FOR MY CONTRACT TO EXPIRE, AFTER 13 YEARS, IM GONE.
All my banking notifications comes to this number.
I URGENTLY NEED ASSSITANCE PLEASE. ********** 452
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation we have evaluated your number *** picked up that sim swap is successful and we glad to hear the confirmation from your side that its working fine.
We will further engage with the Middelburg regional management with regards to poor service you received from the branch.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation we have evaluated your number *** picked up that sim swap is successful and we glad to hear the confirmation from your side that its working fine.
We will further engage with the Middelburg regional management with regards to poor service you received from the branch.
regards
Mike Ramaboka
Complaints Management Team