Almost 4 weeks with no solution
<p>I have insured my phone with the MTN chosen insurance company 24Hour Mobility Insurance. My phone has died in March. This was a claim in Australia but the policy is supposed to cover you for overseas insurance. 24 Hour Mobility is meant to arrange everything including courier and repair. I however have had to try and do all the work for them with back and forth communication and now unfortunately we have hit a point where they just ignore my emails?</p> <p> </p> <p>The policy states that I shouldn't be without a phone for more than 10 days and now its almost a month without even a glimmer of a chance of it being resolved any time soon. This has been a terrible experience so far and I am hoping that this complaint gets me somewhere. I am still wondering why they call themselves 24 Hour insurance???</p>
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MTN South Africa's replyOfficial
12 Apr 2017, 17:28Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply12 Apr 2017, 17:28
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
's updateReviewer Update
20 Apr 2017, 11:39Another week goes by past. My faith has not been restored.
's update20 Apr 2017, 11:39
Reviewer Update
Another week goes by past. My faith has not been restored.