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Naajidah S

1 reviews | Active since Feb 2013

01 Oct 2018, 12:23

Almost 2 weeks and still no feedback !!!

Unfortunately I cannot rate ZERO stars. I logged a request on the 21st of Septemeber with MTN call centre for itemized billing. I was revised that the request will take 72 hours . It has now been almost two WEEKS and I still have no feedback from MTN. This is really bad customer service and I Would NEVER recommend anyone to use this useless network !!!!!!

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Replies (3)
MTN South Africa
MTN South Africa's reply02 Oct 2018, 09:36
Official

Goodday Naajidah

Thank you for you post.

We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.

I have checked your number, there is no itemised billing active on it.

The cost for Itemised Billing is R18.00 per month , if you want us to activate it you will have to send me a request and I can get it active for you.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

NS
Naajidah S's update02 Oct 2018, 09:53
Reviewer Update
Good day Thank you for your response. however I am well aware that itemized billing is not part of my package and therefore requested a copy. I was told that it has to be referred to your billing department to publish and the TAT is 72 hours. To date, I still do not have the required request resolved.
MTN South Africa
MTN South Africa's reply02 Oct 2018, 14:13
Official

Goodday Naajidah

As per our telephone conversation, i have sent through a request for your ITB for September 2018.

The charge will be placed on your next Invoice.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,