Almost 2 months and still battling to claim on insurance...

<p>I attempted to lodge an insurance claim for a ****** cellphone several times during November and December 2016. I have tried using all the possible platforms available... Submitted an online claim, faxed a claim form through, emailed a claim form and even tried to enquire at two MTN branches. the only response I've had was on the 17/10/2016 via email, informing me that MTN would respond within 5 days. I am still waiting.</p> <p>I have attempted to follow up many times since then, but the phone call is often disconnected, or just does not get answered. </p> <p>Can you please assist?</p> <p> </p>