Almost 2 Months and no delivery - THE MOST PATHETIC CUSTOMER SERVICE

This is my third review on Hellopeter about the same issue and I am still getting nowhere. I am still waiting for the delivery of my phone. I get passed from pillar to post with no help from anyone. A supervisor as well as Namita suggested I cancel the upgrade and go in store to sort it out. Namita PROMISED me today she would have the upgrade cancelled and would call me at 13:30 today, it is now 6pm and i have heard nothing. I went in store to see if I could try and sort something out. I went to East Rand Mall MTN and also got nowhere (why am I surprised?) The MTN staff at East Rand Mall tried to phone and get assistance but to no avail, they have no direct line to any agent? They have to phone the call centre the same way a customer does! How does this make sense? I then get told that they can cancel the upgrade for me but only tomorrow morning and the phone I want is out of stock. How is it fair that the customer is the one that always gets *****ed over? I spend my day on the phone to MTN. On average it takes them 20 to 30 minutes to even answer and when they do they can't help you.

What do I do now? I cannot cancel my contract because I would have to pay cancellation fees which is ridiculous because I do not even have the phone. On the 1st of September a second payment will go off my account for a phone I still have not received. Surely this is against some kind of consumer rights?

I AM TIRED OF EXCUSES!!! I AM TIRED OF BEING TOLD THAT MY QUERY IS BEING ELEVATED, I AM TIRED OF HEARING THAT IT IS NOBODY'S FAULT.

I am so flabbergasted at the terrible service and the way this is being handled that I have no idea what to do now and where to go next. It isn't fair and it isn't right. If I did my job this terribly I would have been fired. Who is being held accountable for this mess??