1 reviews | Active since May 2016
Allocated my number without my knowledge
I'm very disappointed in MTN Service. January i had to travel out of the country and came back early April. My whatsapp was active all this time. I had to go do a sim swap on the 8th of April. My number was functioning well for less than 24 hrs. Only to learn later that my number was allocated for another person. I mean i've been with MTN for almost 7 years now. And just less than 3 months not using the number you give it to someone else. I desperately need my number back MTN. Please
Good day Karen,
We are truly sorry for any inconvience caused.
Please note when any number is inactive for 90 days and more, the network will automatically recycle the number and possibly issue the number to a different client via a purchase of a new starter pack.
We have now escalated the matter directly to the managment team within our Prepaid Department and requested that they make contact with yourself via the email address provided in the post.
Please look out for an email from our Prepaid Department requesting further information.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Karen,
We are truly sorry for any inconvience caused.
Please note when any number is inactive for 90 days and more, the network will automatically recycle the number and possibly issue the number to a different client via a purchase of a new starter pack.
We have now escalated the matter directly to the managment team within our Prepaid Department and requested that they make contact with yourself via the email address provided in the post.
Please look out for an email from our Prepaid Department requesting further information.
Regards
Tim
MTN Complaints Management Team
Best regards,