1 reviews | Active since Aug 2011
All we want is your money NO SERVICE
I renewed my contract with MTN data approximately a year ago. I used to get very good data speeds (most of the time HSPA). Since the renewal, all I have been getting is EDGE if I am lucky, otherwise slower. This is limited to whereever I go (home, work and leisure). I thus asked MTN to cancel my contract, due to their failure to supply me with an acceptable speed. They rep**** that my contract expires in January 2016 and that I will have to wait until then to cancel, otherwise I will have to pay penalties for early settlement (just keep in mind - when I renewed my contract, I did not take a device, so purely just data). MTN did not even bother to address the data speed issue in their mail. All they are thus interested in, is fleecing me for my money and to deliver mediocre data speeds. We definetely do not need companies doing business like this in South Africa!<br> <br> Also, where I could only get EDGE on MTN, I managed to get 3G on Vodacom.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***