All round lack of service

Staff don't follow through on queries. <br> <br> Manageress is stressed and complains how busy she is and, also, makes excuses for staff instead of acknowledging customers' concerns. <br> <br> Queues are long and the waiting time to get to a staff member is unreasonable - 20/30 minutes. <br> <br> Going into the store is always a frustrating, unpleasant, unsupportive, and ineffective experience.<br> <br> If the MTN brand isn't damaged enough already due to not being able to ever get through to the 808 customer service number , the strike, and the lack of response I've had to several queries I've sent to the inbox on MTN's Facebook page, the Norwood Mall store is making sure that the brand's reputation is worse than ever. <br> <br> I have had a contract with MTN since the beginning of the company's existence and used to feel reassured that I had made right decision when I chose the brand as my service provider. Seems that my loyalty was misplaced and I'm left with a new contract and at the mercy of a brand that doesn't seem to care about servicing their customers.