All of a sudden they don't answer our calls!

I logged a claim days ago and mtn insurance has not answered nor have they had the decency to answer their phones, I am taking this up with my attorney as I am paying for absolutely nothing. Our contract says should I have any problems with my device, the insurance will send me a phone while they book the one I have in. I cannot even take photos with my phone, that is how bad it is. Mtn has been taking us for a ride for the the past 3 months with their nonsensical service and no answers. I have personally had enough, we will have to now see each in court as I cannot put up with this treatment anymore. I did not fight for this country in order to be treated like this while i pay on a monthly basis!