NA
Natasha A

1 reviews | Active since Nov 2014

04 Jan 2016, 15:02

All lines capped. no feedback on queries

Hi <br> <br> Please advise what is happening on my number. <br> I migrated to prepaid on the 12/12/2015. <br> I have been capped since 18th .<br> My debit order has been processed on 31-12/2015.<br> I received an sms on the 01/01/2016, indicating I have been credited with airtime and data, but to date I cannot make calls from this line. <br> Why have I been credit with data and airtime, was this a belated Christmas gift from MTN, as i am not a MTN contract subscriber on *** since 12/12/2015.<br> F*ck that **** about 1month notice, when I queried the migration a month back , this was not advised. <br> You changing my contract with no notice, I will cut up that sim and block MTN from debiting my account. <br> And refuse to pay any of my contracts. <br> MTN is imposing terms & conditions which I have not agreed to, then I might aswell break my agreement to pay, and not use your airtime you allocate to me montly.<br> YOU TAKE IT BACK!<br> <br> I have a second line *** - this line has also bee capped due to above number. <br> What the hell is happening. Why am I a active MTN subscriber, but never able to use my lines for outgoing calls.<br> This is the ****tys service ever. <br> <br> *** , *** - NO FEEDBACK

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Jan 2016, 12:17
Official
Hello Natsreport,

Thank you for your post.

Please accept our apologies for the inconvenience delay experienced.

Kindly note that we have gone through the account, as per the system the number in question is on contract. There is no record that shows that you requested the number to be migrated to prepaid. The ref numbers you have provided on the post are for a billing query regarding an invoice charged double for a sub fee. To request for a cancellation please call 808 customer care.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Nompumelelo
REQ:***