All I want is my invoice

<p>Dear Mr CEO. I'm not sure if you know this as you cannot be expected to know everything. However, if you receive your MTN cellphone contract documentation (Statements, Invoice, Itemised billing) through email as I do, you would know that the process involved clicking the yellow Login block, being taken to the ebilling site, waiting for the email (in my case) OTP being sent to me, entering it and then being presented with the options to access my last three months of either Summaries/Statements/Invoices/Itemised Calls.</p> <p>So far so good.</p> <p>On clicking on Invoices I am presented with, NOT three months, but two months of invoices. July is missing.</p> <p>Now what?</p> <p>Phone 808. Get hold of a friendly agent who informed me that if she were to send my invoice to me right now, it would cost me R18 but if she were to put it 'in the system' it would take a few days and cost me nothing.</p> <p>I want my invoice now.</p> <p>MY invoice, the one I pay for, the one MTN has not presented as an option to download.</p> <p>Are you serious, I must pay for my invoice because of a fault in the MTN ebilling site.</p> <p>Surely there is a better way.</p>