All I want is an ITC number so that I can get a police case number for my insurance claim!!!!!!!

<p>I need an ITC number in order to get a police case number, so that I can put in a claim for a ****** phone.</p> <p>On Sunday we went to the MTN store, and we managed to do a SIM swap (although the new SIM is still NOT working!!!!!!), and they told me that they couldn't help me with an ITC number and I must call the 808 number on Monday. </p> <p>On Monday the MTN systems were apparently down the entire day. My son went back to the MTN store in Fourways Mall and he tried to get the ITC number, he was informed he needed to complete a form, and that the form could not be completed without a case number, but the police say that they cannot give me a case number until they have the ITC number?!?! </p> <p>Today after numerous calls I finally got through after being on hold for 30 mins. After a very long conversation (where I was informed that the MTN store was incorrect in saying that I needed to complete a form!) I managed to get my "ITC" number, however when I went to the police station I was informed that it was not a valid ITC number as it has too few digits.</p> <p>Now guess what - I can't get throug to MTN AGAIN!</p> <p>My insurance company informed me that I needed to have a case number within 48 hours of the incident, however due to the incompetance and complete lack of service from MTN my 48 hour period has now expired. If I am not able to claim for my phone will MTN give me a new phone since they can't actually seem to run a company properly??????</p> <p>I have called 808 on numerous occasions over the past two days, we have gone into the store a number of times, and i have been to the police station three times, and yet I still haven't been able to sort this out!</p> <p>Seriously MTN, you need to get your act together, this is ridiculous!!</p> <p> </p>