bF
brad F
1 reviews | Active since Jun 2014
12 Apr 2016, 11:25
All I want is a statement
Hi I have phoned MTN 3 times, as I am trying to access my contract account. All I want to do is print out a statement so I can claim it back from my Employer. Every time I try to access my account it tells me that my cell number is linked to another account. Each time I phone I am assured that the matter will be sorted out, but it is NOT.
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MTN South Africa's replyOfficial
13 Apr 2016, 13:57Hello bradleyf,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that we have changed the delivery to email function. We do pick up the request has been sent to the MTN active department to assist, as per the MTN active department you need to try again to log on MTN active. For assistance you may call them from the device 1761 to assist you on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that we have changed the delivery to email function. We do pick up the request has been sent to the MTN active department to assist, as per the MTN active department you need to try again to log on MTN active. For assistance you may call them from the device 1761 to assist you on line.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply13 Apr 2016, 13:57
Official
Hello bradleyf,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that we have changed the delivery to email function. We do pick up the request has been sent to the MTN active department to assist, as per the MTN active department you need to try again to log on MTN active. For assistance you may call them from the device 1761 to assist you on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that we have changed the delivery to email function. We do pick up the request has been sent to the MTN active department to assist, as per the MTN active department you need to try again to log on MTN active. For assistance you may call them from the device 1761 to assist you on line.
Kind Regards,
Alice van der Merwe
***
Best regards,