1 reviews | Active since Jun 2014
All airtime depleted after buying R5 data bundle
<p> I had R55 airtime. I then bought a 50mb rush hour data bundle for R5. I checked my balance and I had R0 airtime and 14kb data. where did my airtime go? I need to be reimbursed.</p>
Good Day Liesk
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience caused. According to our records your R55 airtime was used on the internet. Kindly contact our Data Support department on 1555 (free from an MTN line) for assistance on how check and deactivate any internet automatic updates and background data that might be running without your knowledge.
Rest assured that is it not our intention to displease you and we are looking forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Liesk
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience caused. According to our records your R55 airtime was used on the internet. Kindly contact our Data Support department on 1555 (free from an MTN line) for assistance on how check and deactivate any internet automatic updates and background data that might be running without your knowledge.
Rest assured that is it not our intention to displease you and we are looking forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***