Alienated by MTN

I am so disappointed with my on going issue with my Business Account. I renewed my contract on the 27th of September 2018 at the Clearwater Mall MTN Store. The package is the Made for Business M which was supposed to come with additional data and minutes.

After a lengthy investigation dealing with the call center from January till the end of March, I was told that the wrong promotional code was used by the store agent and that it is up to the store to correct.

I then started engaging with the store manager and the original agent and they have said they are not able to correct anything at the store.

In addition to this revelation, they said they used the code that was available to them at the renewal date.

They have tried to deal with MTN to correct this and it is still unresolved. The store manager has said that they have had a few people with similar issues. it seems like there is a discrepancy with multiple internal codes used for package identification.

The store also mentioned that there are on going issues between the stores and MTN services, which is impacting customers such as myself.

This all being said, as the customer I feel completely alienated as I am unable to contact anyone with decision making availabilities and everyone is pointing the finger at each other. All while I am not getting what I believed, in good faith, that I was signing up for.

I have engaged with the process put in place and have been exceptionally patient, and this is my last hope to correct this.

If this is not corrected, I will investigate moving my business elsewhere which is a tough decision as I have been with MTN personally for 13 years.