MB
Mohamed B
1 reviews | Active since Sept 2011
07 Jul 2016, 15:05
Alien department
<p>I find it amazing that I drove 60kms to Midrand to leave my phone at the HVRC for repairs because apparently it would be the fastest way to deal with MTN. It has been 2 weeks and I have had no feedback. I have sent emails and the phone just rings. I really am starting to think that this special department who does not care is based on Mars because we cannot speak to them and they dont care of us. </p>
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MTN South Africa's replyOfficial
08 Jul 2016, 10:29Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply08 Jul 2016, 10:29
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,