ALICE VAN DER MERWE WHY DID YOU NOT KEEP YOUR WORD

ALICE VAN DER MERWE DOES NOT REPLY OR KEEP HER WORD. PLEASE SEE EMAILS BELOW

From : *** Subject : Fwd: Fwd: RE: MTN contract /Ms Helen Clementz To : Alice Van der Merwe <***> Thu, Jul 09, 2020 07:42 am

Please reply to my emails below Alice or else I am going to be forced to paste them on Hello Peter.

Kind Regards Helen

----- Forwarded Message ----- From: *** To: Alice VanDerMerwe <***> Sent: Wed, 08 Jul 2020 12:13:44 +0200 (SAST) Subject: Fwd: RE: MTN contract /Ms Helen Clementz

Good Day Alice

I have been charged again for July. Please see below, you said I would not receive another invoice. Please may I receive a refund

Kind Regards Helen

----- Forwarded Message ----- From: Alice Van der Merwe [ MTN South Africa ] <***> To: *** Sent: Sat, 18 Apr 2020 14:17:40 +0200 (SAST) Subject: RE: MTN contract /Ms Helen Clementz

Good Day Helen

I will ask Retentions to make a ruling for me and assist me to cancel the contract on the 11th for the system not to generated a another invoice for July month due to the invoice close on the 11th at Midnight and due to the 12th falls on a weekend.

Warm regards,

Alice Van der Merwe

Analyst: Complaints

C: +***4

*** | mtn.co.za

From: *** <***>

Sent: Saturday, 18 April 2020 2:12 PM To: Alice Van der Merwe [ MTN South Africa ] <***> Subject: RE: MTN contract /Ms Helen Clementz

Thank you Alice

When we chatted you said I would have to pay for May and June. Are they going to still debit me for July?

If I give notice to keep the number on prepaid on the 11 July this is after the debit date so how will they know what I want to do and not to charge me.

I am trying to avoid being charged after the contract has ended by giving 30 days notice.

Kind Regards

Helen