Alice van der Merwe I AM NOT BEING ASSISTED AS AN UNHAPPY CUSTOMER!!

I am saddened by your feedback. I am not expecting feedback from the Manager from the store I am expecting you guys at the Head office to assist me as the store failed to assist me. I have laid complaints and it has been a year now.. I am disappointed that MTN has taken my complaint lightly and have not given me any positive feedback. The response I got was more of the Manager said this you go and figure it out yourself. Esmarie has written lies because all she has stated does not make sense. Why would I request a sim swop for what? When I do not have the devise and from what number to what number? Because I do not even know the cellphone number? Why would I request for a Samsung J5 when I do have that device and I even own a Samsung J7 which i bought cash? Why would the Assessors take 4 months for a response to a device i brought back into the store in September when they said 14 days and as explained to her she said they did find that the device was fault from their side not mine? Why would I stop paying if I knew the stored called me to come and collect the device? When i came into the store all those days why did she not provide me with the device? The reason i was calling the store was because she had told me that she was awaiting feedback on the cancellation.. I am not happy by your service Alice van der Merwe you have not resolved my complaint at all you have thrown a stone in my face and have left me to bleed. This is not customer service if this is how you treat customers