1 reviews | Active since Aug 2017
ALICE VAN DER MERWE
You have a very great attitude. No apologies nothing. No excuse nothing. Just saying client will be charged for inconvenience caused to MTN. WHAT ABOUT CLIENT'S INCONVENIENCE CAUSED??? HAVE YOU LISTED TO THE TAPE RECORDINGS??? YOU NOT WHAT MTN, THE WHEEL WILL TURN, GOD IS NOT SLEEPING. JUSTICE WILL PREVAIL AT A TIME WHEN YOU DO NOT EXPECT IT!!!!! MERRY CHRISTMAS MTN, ALICE VAN DER MERWE & WILLIE LOOTS JNR.
Thank you for your post.
We have now apologized now more than 20 times on Hello peter for the inconvenienced caused.
We have informed you that Willie made a mistake with the credit amount, he is only human, we human all.
Willie did notify you now that there is no credit due, to the fact the you still owe MTN subscription fees not paid as per your contract signed with MTN.
Willie is prepared to Wright off the amount you owing to MTN due to the incorrect information to you.
Please if you are not happy with the response, please take your complaint to a higher level, take your complaint to the Ombudsman, but there is no refund due to you.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We have now apologized now more than 20 times on Hello peter for the inconvenienced caused.
We have informed you that Willie made a mistake with the credit amount, he is only human, we human all.
Willie did notify you now that there is no credit due, to the fact the you still owe MTN subscription fees not paid as per your contract signed with MTN.
Willie is prepared to Wright off the amount you owing to MTN due to the incorrect information to you.
Please if you are not happy with the response, please take your complaint to a higher level, take your complaint to the Ombudsman, but there is no refund due to you.
Kind Regards,
Alice van der Merwe
Best regards,