1 reviews | Active since Aug 2017
Alice van der Merwe
I have received response from MTN stating that payment was late/never made. I HAVE SENT MY PROOF OF PAYMENT NUMEROUS TIMES and have just been informed that the amount is still outstanding, I have spoken to a call center manager named Mike who said that he will sort out the PROBLEM, as well as to a Mr Keenan Ruiters, who was the last person I sent the proof of payment too. YOU as MTN are affecting my credit record due to the WORST SERVICE I HAVE SEEN. Alice van der Merwe still has not rectified my account. Soon lawyers will be involved. Again!!!! FIX YOUR MISTAKE!!!
Good day Mr Van Dyk,
Thank you for your second post.
Please find the attached open items report, please compare the payments reflecting on the account.
Please send to me all the payments made not reflecting. Please be advised that if the wrong reference number is used MTN cannot be blamed for this.
We will send the payments to the banking department. Email address ***
Kind Regards,
Alice van der Merwe
Reference ***1
Best regards,
Good day Mr Van Dyk,
Thank you for your second post.
Please find the attached open items report, please compare the payments reflecting on the account.
Please send to me all the payments made not reflecting. Please be advised that if the wrong reference number is used MTN cannot be blamed for this.
We will send the payments to the banking department. Email address ***
Kind Regards,
Alice van der Merwe
Reference ***1
Best regards,