AVDS
Almarie Van Der Sandt

1 reviews | Active since Nov 2015

18 Nov 2015, 08:12

AJ van der Sandt Account no: A*** [#***3]

1. I have not renewed the contracts or signed anything for the subscriptions and now they show 2016<br> <br> 2. We were handed over to the attorneys for the outstanding amount I went to the MTN Store after I wanted to apply for a WIFI from Telkom and with a shock discovered that my husband was on ITC for not paying for 6 months after I have brought the account up to date. Then I have another problem - We are still on ITC as no payment for 6 months - After we have paid more than R14 000<br> <br> 3. The a second shock awaited on me: On the System in the MTN Store the following:<br> <br> 90+ Outstanding balance - R 3 430.32<br> 90 - R 625.00<br> 60 - R 625.00<br> Current - R 588.34<br> Total due - R 5 268.66<br> <br> 4. The accounts that we paid up to date - has still not been activated as per the letters from Shapiro/Shaik/Defries & Nonhlanhla Hadebe, but had to pay for service that I have not used for more than 8 months!!<br> <br> Portia from SSD tried to help me and was very good - but also had no joy she also did not reply - all emails were read

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Nov 2015, 10:21
Official
Hello almarie27,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to Credit Management for assistance.

Regards
Nompumelelo
REQ:***