Airtime Vanishing

Item: MTN South Africa
Rating: 1
Author: Zhané Esau

My airtime keeps on vanishing you need and the problem is I don't know where...so you have to find a way and send it back to me and don't even think of asking me "how"

You need to sort it out fast!!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

11 May 2018, 22:46

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly provide us with how much did you load? and when did you load it? will do the investigations and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply11 May 2018, 22:46

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly provide us with how much did you load? and when did you load it? will do the investigations and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Zhané Esau's updateReviewer Update

11 May 2018, 22:58

I've loaded today a R15 and transferred R5 to someone else that left me with R10. And just when I looked again there is R1.09 left...and that keeps on happening. I'm even afraid of buying airtime cause it keeps on vanishing and I've already checked I DON'T HAVE ANY CONTENT that can lead to my airtime disappears Last time I checked MTN owes me a lot of airtime

Zhané Esau's update11 May 2018, 22:58

Reviewer Update

Airtime Vanishing

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