ON
Omphile N
1 reviews | Active since Mar 2013
24 Mar 2015, 10:33
Airtime vanishing
This morning i loaded R60 airtime on my phone plus ka just over 930MB data on my phone. I then downloaded one episode of a series (which is less than 100MB) and a music album (also less than 100MB). So logic says after all these downloads i should still have my R60 airtime and around 700MB of data left but lo and behold i go and check my balance and what i see is R1.49 airtime & 9.17.33MB data left.<br> <br> Now i dont quite get what would deplete airtime this drastically if i had enough data for downloads. Now i need numbers for MTN customer care so they can explain all this to me cos i really dont get such *******.
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MTN South Africa's replyOfficial
31 Mar 2015, 09:34Hello conny2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the phone number your query relates to so we can assist further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the phone number your query relates to so we can assist further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply31 Mar 2015, 09:34
Official
Hello conny2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the phone number your query relates to so we can assist further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the phone number your query relates to so we can assist further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,