1 reviews | Active since Jan 2018
Airtime vanishes
Today I made my 3rd phone call to mtn about my airtime that vanishes all the time.. first reason given was that I subscribed to certain content and that will be fixed.. second time the reason I was given was that my number was not updated so it will be updated and I will get my airtime back soon... third time I'm being told maybe the airtime has been reserved for certain content.. which I have never experienced before!!! Man please fix this because I'm starting to lose patience
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with the dates when the airtime was loaded in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with the dates when the airtime was loaded in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,