1 reviews | Active since Jun 2011
AIRTIME VANISHED WHEN THERES A BUNDLE!!!
<p>Recharged with airtime an bought an hours data bundle and within 30min everything is delpeted including R180 airtime. How is that possible? No subscriptions an all background applications closed! </p> <p> </p> <p>Called customer care a few times, technical dificulty apparently. Eventually was given this ref number ********** 38. How long does it take to sort out???</p> <p> </p> <p>What a dam inconvenience as I'm unable to reply to emails etc because I cannot recharge my phone! Some people have to work you know!!!</p> <p> </p> <p>Disappointed really, Totally unacceptable!!!</p> <p> </p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the R170 airtime was depleted on active data sessions when the 100MB Rush Hour Internet Bundle was used up.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the R170 airtime was depleted on active data sessions when the 100MB Rush Hour Internet Bundle was used up.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,