sA
saajida A
1 reviews | Active since Mar 2016
02 Mar 2016, 14:10
Airtime 'vanished\ according to MtN "
I loaded airtime got a sms to say the airtime was loaded successfully . And in a matter of seconds the airtime vanished . i called MTN customer service, all the agents that i dealt with were impolite and rude . They were unable to assist me and they said there is nothing they can do . Hereby please assist and advise on what happened to the airtime . <br> <br>
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MTN South Africa's replyOfficial
04 Mar 2016, 20:40Hello SaajidaAyob,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The airtime was spent on the internet after your data bundles were depleted. You loaded R30 airtime on 2016-03-02 at 13:05:35 and the airtime was spent on the internet at 13:11:30. You then again loaded R10 at 18:27:39, R0.28 was spent on the internet at 18:27:52 and at 18:43:21 R9.72 was also spent on the internet.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The airtime was spent on the internet after your data bundles were depleted. You loaded R30 airtime on 2016-03-02 at 13:05:35 and the airtime was spent on the internet at 13:11:30. You then again loaded R10 at 18:27:39, R0.28 was spent on the internet at 18:27:52 and at 18:43:21 R9.72 was also spent on the internet.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply04 Mar 2016, 20:40
Official
Hello SaajidaAyob,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The airtime was spent on the internet after your data bundles were depleted. You loaded R30 airtime on 2016-03-02 at 13:05:35 and the airtime was spent on the internet at 13:11:30. You then again loaded R10 at 18:27:39, R0.28 was spent on the internet at 18:27:52 and at 18:43:21 R9.72 was also spent on the internet.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The airtime was spent on the internet after your data bundles were depleted. You loaded R30 airtime on 2016-03-02 at 13:05:35 and the airtime was spent on the internet at 13:11:30. You then again loaded R10 at 18:27:39, R0.28 was spent on the internet at 18:27:52 and at 18:43:21 R9.72 was also spent on the internet.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***