ZM
Zeenat M
1 reviews | Active since Sept 2010
16 Mar 2016, 17:26
Airtime vanished
Dear MTN,<br> <br> My number is ***.<br> <br> I checked my balance this morning to find I had 76MB of data and around R51 of airtime. I made one phone call for 2 minutes and have been on wifi all day. <br> <br> I checked my balance this afternoon to find that all my airtime and data are gone.<br> <br> Is this what it's come to? MTN are now just *****ing money from customers???<br> <br> I'd like my money back!!! <br> <br> Oh and I am having to use Hello Peter because I cannot get through to anyone on 173!!!! <br> <br> <br> Thanks,<br> Zeenat
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MTN South Africa's replyOfficial
18 Mar 2016, 12:05Hello Zeens,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the data and airtime was used on multiple internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the data and airtime was used on multiple internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2016, 12:05
Official
Hello Zeens,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the data and airtime was used on multiple internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the data and airtime was used on multiple internet sessions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,