1 reviews | Active since Feb 2015
Airtime used for data charges with data bundle available
<p>This is the second week running whereby I have bought a data bundle and no data is being used but the "remaining" airtime is being depleted. On Thursday morning last week, i had 300mb of data and R32 of airtime. I made 1 call which was less than a minute on the day and used the internet/social media apps on my phone alot.by 7pm of the same day i had R0.00 airtime and 258mb of data remaining. Why is my airtime being deducted for data and not from my data bundle?? this is really pathetic service. previously i had the same issue and was told that there was a problem with their system and this would be resolved in 48 hours which it was, now the same thing is happening! this is really frustrating, knowiing you have data and airtime but the airtime is being used for data charges!! please resolve these issues you are having and i would like to have answers on this problem</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact dates of these purchases so that we may investigate further.
Regards,
Ishie
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact dates of these purchases so that we may investigate further.
Regards,
Ishie
Best regards,
Thank you MTN, i did manage to speak to a customer care consultant who has assisted me in this regard. There seems to be some inconsistancy between the detail balance enquiry (*141*1#) and a summary balance enquiry (*141#)
Thank you MTN, i did manage to speak to a customer care consultant who has assisted me in this regard. There seems to be some inconsistancy between the detail balance enquiry (*141*1#) and a summary balance enquiry (*141#)
