sM
sulayman M
1 reviews | Active since Dec 2013
22 Sept 2015, 07:52
airtime usage
Hello. I loaded a R15 airtime to buy data . As my data was alsmost up. I had a R40 left from my contract airtime. When I loaded the R15 I received no notification. Of that being loaded. I wanted to buy 100mb of data but was told I have insufficient funds. I phoned the call centre and was told it was used. I phoned thrice yeasterday and received no satisfaction. This morning I phoned again as my contract airtime is almost up and no data. The consultant said that thje airtinme I loaded was used first. And that is MTN policy . The 3 consultants I spoke to yesterday didn't tell me that. That's the very first time I hear of it. It not the first time this happened to me. I'm getting very annoyed about MTN and their data services. This for me is not right . As when I have contract value left that shoukd be used first and not the new loaded value. Please sort this out as I'm not happy.
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MTN South Africa's replyOfficial
22 Sept 2015, 13:09Hello sulaymanwp,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the business rule is and always was that prepaid airtime would deplete prior to the provisioned airtime, as prepaid airtime has an expiry.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the business rule is and always was that prepaid airtime would deplete prior to the provisioned airtime, as prepaid airtime has an expiry.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 13:09
Official
Hello sulaymanwp,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the business rule is and always was that prepaid airtime would deplete prior to the provisioned airtime, as prepaid airtime has an expiry.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the business rule is and always was that prepaid airtime would deplete prior to the provisioned airtime, as prepaid airtime has an expiry.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,