MB
Mari-lise Bester
1 reviews | Active since Mar 2011
17 Oct 2016, 10:52
Airtime troubles
<p>I'm on Mtn contract where I get anytime minutes. My minutes was used up so I bought airtime should I need to make a call until I receive more Mtn anytime minutes. But everytime I want to make a call I get this response of insufficient airtime. Today I had to make a emergency call and halfway through my sentence I was cut off saying insufficient airtime but I still have R39 airtime on my phone! When I call 808 customer service nobody answers the phone I've been on hold for over 30min! Why do I pay for a service that I cannot even use in an emergency! </p>
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MTN South Africa's replyOfficial
19 Oct 2016, 09:38Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly switch your device of and on and try making your xall again. In the mean time, i will escalate your query to our billing team for investigation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply19 Oct 2016, 09:38
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly switch your device of and on and try making your xall again. In the mean time, i will escalate your query to our billing team for investigation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,