TD
Tebogo D

1 reviews | Active since Jan 2013

13 Mar 2017, 16:04

Airtime transfer

<p>on Firday i transferred airtime from my other cellphone number to my other number, i got an sms that the airtime has been transferred and when i looked at my balance it was deducted, but it doesnt reflect on the number i transferred it to. I called mtn customer careline 5 times already, their agents are very rude and not customer friendly, all of them admit that it does show that i transferred the airtime but they cannot tell what happened to it instead they keep telling me that they offline and i should call after 12 hours. i called again today the lady told me the system is offline i should call later and she dropped a phone on me. Very dissapointed on mtn and the service it provides. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply16 Mar 2017, 16:20
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that the R35 airtime was transferred to 083****853 on 2017-03-10 at 18:58:46, the airtime was depleted on activate data sessions on 2017-03-10 at 21:00:58.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

TD
Tebogo D's update16 Mar 2017, 17:07
Reviewer Update

depleted to what data because i never depleted it and i also didn't receive any data on that number? please don't take me for a fool because i even called your call centre on Saturday they couldn't explain what happened to my airtime now you coming witj stories that it was depleted