YM
Yvonne M
1 reviews | Active since May 2015
07 May 2015, 15:14
Airtime top up
Good day <br> On the 11/04/2015 I transfered money via eft to MTN , I used my cell phone number as account number. I was trying to top up airtime for R150 , I waited a couple of times and there was no responce from MTN. I looged a complain on the MTN internet paltform on 20/04/2015 . I later received an e-mail with a reference number MTN REQ:*** stating that I will receive feedback in 5 working days , today is the 07/05/2015 and I havent received any feedback from MTN. Can you please assist
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MTN South Africa's replyOfficial
18 May 2015, 13:18Hello shweka,
We do apologize for the delayed response to your post.
We've tried calling you twice and left a detailed voice message.
Yvonne it seems that you have used an incorrect method to purchase airtime. We do not accept transfers directly into our banking account and then send back the airtime.
We will require a bank stamped statement reflecting the payment done into our account and then we will log a request with our Banking Department to refund the money. Please send the stamped statement to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post.
We've tried calling you twice and left a detailed voice message.
Yvonne it seems that you have used an incorrect method to purchase airtime. We do not accept transfers directly into our banking account and then send back the airtime.
We will require a bank stamped statement reflecting the payment done into our account and then we will log a request with our Banking Department to refund the money. Please send the stamped statement to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 13:18
Official
Hello shweka,
We do apologize for the delayed response to your post.
We've tried calling you twice and left a detailed voice message.
Yvonne it seems that you have used an incorrect method to purchase airtime. We do not accept transfers directly into our banking account and then send back the airtime.
We will require a bank stamped statement reflecting the payment done into our account and then we will log a request with our Banking Department to refund the money. Please send the stamped statement to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post.
We've tried calling you twice and left a detailed voice message.
Yvonne it seems that you have used an incorrect method to purchase airtime. We do not accept transfers directly into our banking account and then send back the airtime.
We will require a bank stamped statement reflecting the payment done into our account and then we will log a request with our Banking Department to refund the money. Please send the stamped statement to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,