ZM
Zoe M
1 reviews | Active since Jul 2015
30 Nov 2017, 17:23
Airtime *****s
Dear Mtn, I am so tired of u always *****ing my airtime. Every month u ***** my airtime and leave only 18 cents into my account. Now ur agent Jenifer just made me hold for 35 minutes and only to tell me ur system is low. What kind of a business are u running? Y do u ***** from us ur clients? Please don't annoy me. Refund me my money back I've kept quiet for a while now. Give me back my airtime.
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MTN South Africa's replyOfficial
06 Dec 2017, 15:40Good day Ingrid.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please send a private message disclosing the time and date of the incident.
In the mean time please take note of the following.
The causes of disappearing airtime
Airtime and data does not disappear, and that faster networks, better smartphones, and bandwidth-hungry applications are usually to blame.
Here are some of the causes of airtime and data use that may be unexpectedly affecting users:
Subscription to a WASP service, which charges you daily.
Out-of-bundle data rates can quickly deplete airtime.
Automatic software updates can consume large amounts of data.
High-definition content on YouTube and social media platforms consume large amounts of data.
Uncapped data bundles from MTN must be activated before use.
New smartphones and faster networks mean data is used quicker.
Viruses can access your Internet connection and consume data.
What you can do to prevent disappearing airtime and data
Here are some of the steps users can take to mitigate unexpected data and airtime use:
Unsubscribe from all WASPs if you suspect undesired billing. dial *141*5# option 4 to check any subscription's registered on your sim.
Switch off your data connection when you’re not using it. Apps often use data in the background.
Avoid out-of-bundle charges by purchasing data bundles.
Turn off automatic updates over mobile data connections – use fixed-line connectivity via Wi-Fi for updating apps and software.
Limit music and movie streaming using a mobile data connection.
Ensure you activate uncapped daily data bundles before using the Internet.
Check how much data apps use and adjust usage where possible to avoid using a mobile data connection.
Install an anti-virus program, such as Norton or Symantec, on your device to avoid viruses.
Pay attention to mobile data SMS notifications.
Android and iOS have built-in features to track data consumption, accessed via the Settings menu.
Prevent bill shock by setting a limit on the amount of out-of-bundle data you can use. MTN’s usage limit feature let you do this.( https://www.mtnblog.co.za/mymtnchoice-ul/ )
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply06 Dec 2017, 15:40
Official
Good day Ingrid.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please send a private message disclosing the time and date of the incident.
In the mean time please take note of the following.
The causes of disappearing airtime
Airtime and data does not disappear, and that faster networks, better smartphones, and bandwidth-hungry applications are usually to blame.
Here are some of the causes of airtime and data use that may be unexpectedly affecting users:
Subscription to a WASP service, which charges you daily.
Out-of-bundle data rates can quickly deplete airtime.
Automatic software updates can consume large amounts of data.
High-definition content on YouTube and social media platforms consume large amounts of data.
Uncapped data bundles from MTN must be activated before use.
New smartphones and faster networks mean data is used quicker.
Viruses can access your Internet connection and consume data.
What you can do to prevent disappearing airtime and data
Here are some of the steps users can take to mitigate unexpected data and airtime use:
Unsubscribe from all WASPs if you suspect undesired billing. dial *141*5# option 4 to check any subscription's registered on your sim.
Switch off your data connection when you’re not using it. Apps often use data in the background.
Avoid out-of-bundle charges by purchasing data bundles.
Turn off automatic updates over mobile data connections – use fixed-line connectivity via Wi-Fi for updating apps and software.
Limit music and movie streaming using a mobile data connection.
Ensure you activate uncapped daily data bundles before using the Internet.
Check how much data apps use and adjust usage where possible to avoid using a mobile data connection.
Install an anti-virus program, such as Norton or Symantec, on your device to avoid viruses.
Pay attention to mobile data SMS notifications.
Android and iOS have built-in features to track data consumption, accessed via the Settings menu.
Prevent bill shock by setting a limit on the amount of out-of-bundle data you can use. MTN’s usage limit feature let you do this.( https://www.mtnblog.co.za/mymtnchoice-ul/ )
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,