Airtime theft
<p>On the 20th February 2017 I loaded R 189 on my prepaid device. I already had a Balace left of R 53 in total I had a balance of R 253. I decided to try there 1 Day uncapped data for the amount of R 40. However I never received my uncapped bundle and the deducted my airtime by R 135. According to the advirtised amount they were suppose to only deduct R 40 so why deduct the extra R 95?</p> <p> </p> <p>You can't get hold of anyone on the 173 number and if you hold for a consultant they never pick up.</p> <p> </p> <p>I'm highly disapointed that a company as big as MTN will need to steel from their customers to enrich themselve. I use around R 600 a month on DATA and then they steel from me!!!!</p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on 2017-02-20 the Unlimited 24 Hour Bundle for R40 and 2GB MTN Weekly Bundle for R99 were loaded at 16:05:41 and 16:39:33 respectively. The Unlimited 24 Hour Bundle has not been activated; it has to be activated via *141*5#ok before 2017-04-20, from the time of activation you will have 24 hours of internet access and a Fair Users Policy will be app**** once 150MB is reached for total data that has been sent and received then the download speed will be reduced from what is available in the area to a maximum of 128kbps. The lower speed will apply for the remaining hours of the 24 hour bundle.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on 2017-02-20 the Unlimited 24 Hour Bundle for R40 and 2GB MTN Weekly Bundle for R99 were loaded at 16:05:41 and 16:39:33 respectively. The Unlimited 24 Hour Bundle has not been activated; it has to be activated via *141*5#ok before 2017-04-20, from the time of activation you will have 24 hours of internet access and a Fair Users Policy will be app**** once 150MB is reached for total data that has been sent and received then the download speed will be reduced from what is available in the area to a maximum of 128kbps. The lower speed will apply for the remaining hours of the 24 hour bundle.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,