1 reviews | Active since Aug 2015
airtime that disappears
on the 25th of July I bought data as I do every month 1GB and loaded R60.00 airtime. on Tuesday the 28thI loaded another R30.00 in the morning there was R0.00. I kept loading airtime that keeps disappearing in the morning.i even loaded less than what I would load on because I just didn't understand what the hell was happening. I receive a msg on Sunday the 2nd that my 1GB had expired...<br> it is odd that I would have data and my airtime would be used on internet as well.<br> called and spoke to Tobius(excuse the spelling) I am still waiting for a call from one of the supervisors.<br> <br> i am very disappointed with the service i am getting from MTN I stayed with MTN during the strike even though the service was **** and now this??<br> <br> I have been with this network for a long time but now I have second thoughts on why I should still be customer theirs.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***