AS
Anesh S

1 reviews | Active since May 2012

10 Apr 2015, 12:55

Airtime taken without any calls made

MTN have been taking all of my airtime instantly even though no calls are being made. On 06/04/2015 close to R100 worth of airtime was ****** from me. <br> <br> Also, I am unable to use any internet services even though my data says 400mb available. When I attempt to surf, I get a no funds available message. None of my Social Media apps are able to logon. I have contacted the call center twice in March and both times I have been told an investigation is launched and someone will get back to me in 7 days, up until now (10/04/2015) I have no contact. And when I am able to hold on to my airtime, my internet activity is being charged to my airtime and not my data.<br> <br> This one of many issues I am having with MTN, if you search my complaints, you will see the others. I am so frustrated, I am at my last level of tolerance. I am seriously considering going to consumer watch with my issues as well as seek legal advice as my money seems to be going into a bottomless pit

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Apr 2015, 12:56
Official
Hello asukhnan,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle available is for the night express and that is the reason why the airtime depletes from the rand value bundle.

Best regards
Mantoa
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