CG
Claudette G

1 reviews | Active since Oct 2009

06 May 2015, 09:39

Airtime taken for DATA!!!

On 27/4 I spoke to Ayanda at MTN on 808. After explaining my query about 5 tiimes, I was cut off! Not sure if I was cut off because he couldn't assist me or what happened.<br> <br> Last week I changed my mtn sim card to the LTE sim. I had about R180 airtime and 217mb of data still available to me.<br> After changing my sim card, I received 1 gig of data as part of the promotion to be used within 48hrs. Obviously I didn't use this up so the balance was taken back by mtn.<br> Which means, I should still have 217mb of data etc. I did not use my phone to phone out for R180 during the past few days. This morning while at work, I was trying to download things and I noticed it wouldn't download. I then checked my balance and unbelievably I only had 0.51 airtime and 213.31mb of data. I am not quering the data, however my AIRTIME!!! So I phoned 808, as I realised something was definitely wrong.<br> Ayanda at the callcentre told me I have some nite express data and my mobile data was being deducted from my airtime!!!!! I have never used airtime for data!!! This occurred obviously after the whole 1 gig free episode! <br> I emailed Mtn at customer care on 27 April, reference no : ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 11:29
Official
Hello Doll,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Winnie
REQ:***

Best regards,